FAQ

HOW DO I PLACE AN ORDER?

All you have to do is click on the “shop” tab, to choose the item you wish to purchase, and choose your size. (When you click on an item, you will be able to see a detailed description of it, including the laundering instructions.
You will be able to see the items you have chosen under the tab of “my cart”, which is positioned in the top left corner of the page. 
After clicking on “my cart”, you proceed to pay for your item. 
After ordering your items and paying for them, you will receive a confirmation of your purchase to the email address you have entered when you ordered your items. All done! Now you wait for the delivery to arrive and enjoy the clothes! 

 PAYMENT OPTIONS

You can pay with your PayPal account . 

 DELIVERIES

A registered mail package will arrive at the post office branch nearest to your house.

Processing Time - 2-3 days

Shipping time:

United States - 4-7 business days

 Worldwide - 15-21 business days

 

RETURNS AND EXCHANGES POLICY

*Cancelling the purchase and receiving a refund is possible on condition that the item was mailed to us within 2 business days from the day it was received. All you have to do is mail the item via registered mail, and email its tracking number to storeayelet@gmail.com

If we see that the item has been mailed to us within two days of being received, we shall refund you the full sum with no additional cost! (Even if the item takes a month to arrive here). What matters is when it was sent to us, not when it arrived here. (We are able to track its progress by the tracking number which you emailed to us). 

** You can receive an exchange voucher if the items were returned within 14 business days from the day when you received them, and no later.